Frequently Asked Questions
Why VCM?
How does working with VCM differ from a virtual assistant or a traditional staffing company?
At VCM, we don’t just provide virtual assistants, we build dedicated team members who fully integrate into your company’s culture, values, and processes. Our focus on specialized markets, combined with real-world experience, allows us to deliver talent that aligns with your specific industry needs.
Your VA isn’t just a support role, they become a direct extension of your team and backoffice. Their goals are your goals, and their success is measured by the impact they create within your organization.
For our VA’s, this is more than just a job, it’s a career-building opportunity. They gain exposure to international markets, develop advanced business skills, and thrive in a role where their contributions truly matter.
The result? A motivated, full-time professional who is aligned with your vision, brings lasting value, and grows with your business.
At VCM, our mission is simple: to create partnerships where our VA’s aren’t just hired, they belong.
Why Hire a VCM Virtual Assistant Instead of Doing It On Your Own?
Skip the stress, guesswork, and endless interviews. At VCM, we deliver highly skilled, fully integrated Virtual Assistants; so you get more done, with less effort.
We Hire for You – Faster and Smarter
No more long hiring processes or uncertain fits. We recruit and train VAs specifically for your industry, company culture, and the way you work.
Only the Top Talent
We accept only the top percentage of applicants; each one thoroughly vetted, background-checked, and reference-approved.
Your VA Keeps Getting Better
Ongoing training and upskilling mean your VA grows with your business, continuously improving their performance and value.
You Get a Team Behind Your VA
Every VA is backed by a dedicated Key Account Manager who supports, coaches, and ensures your VA stays aligned with your goals.
Zero Admin. Zero Risk.
Your VA is employed by VCM, we handle contracts, payroll, benefits, and compliance. Whether they work from our physical offices or in some cases remotely, we ensure they’re well-supported and motivated.
You Don’t Just Get a VA. You Get a Team Member.
At VCM, we don’t outsource tasks, we build partnerships. Your VA becomes an extension of your team, focused on your success and growth.
Ready to scale smarter?
Let us match you with your ideal VA; fast, easy, and done right.
Where Does my VA Work From?
We provide our professionals with modern, fully equipped offices featuring cutting-edge technology, high-speed internet, and an atmosphere designed for productivity and collaboration.
Recruitment & Training
How Does VCM Select VA Roles?
We have built up an incredible employer reputation which gives us access to many applicants on a daily basis.
Every VA goes through our careful recruitment process, filtering each candidate for soft skills and potential. Before being eligible to be partnered with you, they must take personality, cognitive, and English tests before receiving training.
What training does VCM provide my Assistant?
Your Assistant undergoes extensive training, including remote classroom work, apprenticeship, shadow sessions with VCM leaders and high-performing, experienced Assistants. They also receive ongoing, one-to-one mentorship from their operations manager and continuing education to elevate their skill sets.
Member Onboarding
What does onboarding look like, and how long will it take?
At VCM, onboarding isn’t just a formality, it’s the foundation of a long-term, successful partnership.
Our onboarding process is designed to be clear, collaborative, and focused on getting results fast, without overwhelming your schedule.
Here’s What to Expect:
2–6 Hours of Total Time Investment
You’ll spend just a few hours across onboarding sessions and calls with our team. We guide you step-by-step to prepare your VA for success; covering tools, workflows, expectations, and communication.
Strategic Launch Support
We help you map out your VA’s first 30 days to ensure a smooth transition and immediate productivity. You’ll walk away with a clear plan and confidence in your new team member.
Ongoing Monthly Check-Ins
After launch, you’ll have monthly meetings with your VA’s dedicated manager to track progress, optimize performance, and ensure alignment with your goals.
Daily Connection = Long-Term Success
You’ll collaborate directly with your VA every day, just like any other team member. This daily touchpoint strengthens trust, deepens integration, and drives real results.
It’s Fast, Personal, and Built to Last
With VCM, onboarding is more than getting started, it’s about building a partnership that scales with you.
What is the typical lead time for working with a VCM Assistant?
Thanks to the thorough pre-training our team members receive, your VCM Assistant is prepared to start contributing immediately after a brief, tailored onboarding.
What is the Onboarding Commitment Period?
The onboarding commitment period covers your first three months of service—a crucial phase for building a strong, productive partnership. By signing your contract, you commit to fully engaging during this period to ensure long-term success.
Throughout these three months, your VCM Assistant and their manager will guide you through VCM’s proven onboarding knowhow. You’ll also have access to our ops team to sharpen your leadership and delegation skills, along with monthly check-ins to track progress and optimize results.
Why is the time commitment upfront so important?
With over 8 years of expertise in outsourcing and client partnerships, we know that successful results start with a strong onboarding process. Your involvement during onboarding ensures your VCM Assistant fully understands their role and responsibilities from day one.
Our Operations Team personally guides and oversees every step, guaranteeing your VCM Assistant is 100% aligned with your goals—so the service you receive is seamless, efficient, and impactful.
Who do I receive support from during onboarding?
Your dedicated Key Account Manager (KAM) will oversee and guide the entire onboarding process, ensuring a seamless experience from day one. The KAM works closely with you to understand your business needs, align expectations, and provide strategic support throughout every stage of onboarding. They also monitor your Assistant’s integration, offering proactive guidance and ensuring that both you and your Assistant are set up for long-term success.
With your KAM as your single point of contact, you’ll have a trusted partner who supports your journey, answers questions, and makes sure the onboarding process is smooth, efficient, and tailored to your business goals.
Pricing & Payment
How do your prices compare to local companies or professionals?
You will have a dedicated full-time VA role at a very competitive price, with the added value of our Premier Group Academy training materials specifically designed for the industry.
How does my Assistant receive payment?
Your Assistant is employed and paid through VCM.
– Benefits: Payroll
– Local Health Insurance
– Employee exclusive discounts in over 50 companies (Fitness, Health, Knowledge, Services, Experiences, Shopping, etc).
